🎫 Support

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Submit a complaint or support request β€” we'll assign it to the right team and keep you updated every step of the way.

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Customer complaint
Submit a complaint or support request
Tell us what went wrong β€” we'll get it sorted within 2 business hours.
Priority level *
🟒
Low
General query
🟑
Medium
Service issue
🟠
High
Order affected
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Urgent
Financial loss
Minimum 30 characters. The more detail, the faster we can resolve this.
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Attach photos, screenshots or documents
JPG, PNG, PDF, DOC Β· Max 10MB per file Β· Up to 5 files
Average response time: 2 hours during business hours Β· Mon–Sat 8AM–8PM
🎫 Track your ticket
Already submitted a complaint? Enter your ticket number to check its status.
Other ways to reach us
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WhatsApp (fastest)
+234 901 234 5678 Β· Usually <30 min
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Email support
[email protected]
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Phone
+234 901 234 5678 Β· Mon–Sat 8AM–8PM
⏱ Response time targets
Low priority
24 hours
Medium priority
8 hours
High priority
2 hours
Urgent
30 minutes
Helpful resources
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FAQ
Browse common questions β†’
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Track your order
smartlaundryconnect.com/track β†’
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Dispute resolution process
Read our dispute policy β†’