We do not sell your personal data.
Smart Laundry Connect will never sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes.
1
🏢Who We Are
Smart Laundry Connect Ltd. is the data controller responsible for your personal data. We are incorporated in Nigeria and operate the marketplace at smartlaundryconnect.com.
This Privacy Policy applies to all users — customers, store owners, riders, and website visitors.
| Detail | Information |
|---|---|
| Data controller | Smart Laundry Connect Ltd. |
| Governing law | Nigeria Data Protection Act 2023 (NDPA) |
| Privacy contact | [email protected] |
| DPO | [email protected] |
| Regulator | Nigeria Data Protection Commission (NDPC) · ndpc.gov.ng |
2
📋Data We Collect
Identity data
Full name · Email · Phone number · Government ID type and number
Location data
Pickup and delivery addresses · City and state · Rider real-time GPS (during active deliveries)
Payment data
Payment method type · Paystack transaction reference · Bank account details (stores and riders)
Order data
Order history · Services · Status timestamps · In-app messages · Reviews and ratings
Device & usage data
IP address · Browser · Device type · Pages visited · Time on platform
Business data (merchants)
Business name and address · Services and pricing · Store photos · Performance metrics
Rider data
Vehicle type and plate · ID document upload · Delivery history · Performance ratings
Communications data
In-app messages · Support interactions · WhatsApp messages sent via platform
3
🎯How We Use Your Data
| Purpose | Data used | Who |
|---|---|---|
| Account registration | Name, email, phone, password hash | All users |
| Processing orders | Order details, addresses, payment status | All users |
| Payment processing | Order value, Paystack reference, bank details | All users |
| Delivery coordination | Address, rider GPS, order status | Customers, riders |
| Order notifications (SMS/email/in-app) | Phone, email | All users |
| Customer support & disputes | Order history, messages, account details | All users |
| Identity verification | ID documents, bank details | Merchants, riders |
| Fraud prevention & security | IP, device, transaction patterns | All users |
| Platform improvement | Usage data (anonymised) | All users |
| Marketing communications | Email, phone | Opted-in users only |
Marketing: We only send promotional messages to users who have opted in. Unsubscribe anytime via any email or by replying STOP to any SMS.
4
⚖️Legal Basis for Processing
| Legal basis | When we rely on it |
|---|---|
| Contract performance | Fulfilling orders, processing payouts, running your account |
| Legitimate interests | Fraud prevention, platform security, service improvement |
| Consent | Marketing communications and optional cookies |
| Legal obligation | Retaining transaction records; responding to lawful authority requests |
5
🔗Who We Share Data With
| Recipient | Data shared | Purpose |
|---|---|---|
| Paystack | Payment details, bank account, transaction amounts | Payment processing and payouts |
| Termii | Phone number, message content | SMS and WhatsApp notifications |
| Laundry stores | Customer name, pickup address, order details, phone | Order fulfilment |
| Delivery riders | Customer name, pickup/delivery address, phone | Collecting and delivering laundry |
| Customers | Rider name, phone, vehicle type | Direct contact during active delivery |
| Nigerian authorities | Any data required by valid legal order | Legal compliance and fraud investigation |
| Hosting providers | All platform data | Storing and serving the platform (under data processing agreements) |
All third-party processors handle your data under written agreements meeting NDPA 2023 standards. We never sell your data.
6
📍Location Data
Customers
We collect your pickup and delivery addresses when you place an order. We do not track your real-time location as a customer.
Riders
When you are on an active delivery, we collect your real-time GPS location. This is shared with the customer and store for coordination. It is not collected when you are offline. Location history for completed deliveries is retained for 90 days then automatically deleted.
7
💳Payment Data
Smart Laundry Connect does not store your card details. All card processing is handled by Paystack (PCI-DSS Level 1 certified). We receive only payment confirmation and a reference number.
Bank account details (name, number, bank) provided by stores and riders are transmitted to Paystack over encrypted connections for payout purposes. Transaction records are retained for 6 years as required by Nigerian financial regulations.
8
🍪Cookies & Tracking
| Type | Purpose | Can opt out? |
|---|---|---|
| Strictly necessary | Login sessions, order processing, security | No — essential |
| Functional | Remembering preferences and pre-filling forms | Yes |
| Analytics | Anonymised usage statistics and error detection | Yes |
| Marketing | Personalised advertising (opt-in only) | Yes — opt-in only |
You can manage cookies through your browser settings. Disabling strictly necessary cookies will prevent the platform from functioning correctly.
9
🗓️Data Retention
| Data type | Retention period |
|---|---|
| Account information | Duration of account + 2 years |
| Order history & transaction records | 6 years (Nigerian financial regulations) |
| Identity documents (riders/merchants) | Account duration + 1 year |
| Communications and support records | 3 years |
| Rider GPS location history | 90 days |
| Device and usage logs | 12 months |
| Marketing consent records | Until withdrawn + 3 years |
When you delete your account, personal data is deleted within 30 days, except data we are legally required to retain.
10
🔐Data Security
- Encryption in transit: All data uses TLS 1.2+ (HTTPS)
- Encryption at rest: Sensitive data including passwords and ID documents is encrypted in our database
- Password hashing: Passwords are hashed with bcrypt — never stored in plain text
- Access controls: Only authorised personnel can access user data, on a need-to-know basis
- Session security: Secure, httpOnly cookies with strict same-site policy
No system is 100% secure. If you suspect your account has been compromised, contact [email protected] immediately. In the event of a breach likely to affect your rights, we will notify you and the NDPC within 72 hours.
11
🛡️Your Rights Under NDPA 2023
Email [email protected] to exercise any right below. We respond within 30 days.
Right of access
Request a copy of all personal data we hold about you.
Right to rectification
Request correction of inaccurate or incomplete data.
Right to erasure
Request deletion where we have no compelling reason to retain it.
Right to restrict processing
Limit how we use your data while a dispute is resolved.
Right to data portability
Receive your data in a machine-readable format.
Right to object
Object to processing based on legitimate interests, including direct marketing.
Right to withdraw consent
Withdraw consent for marketing or optional cookies at any time.
Right to complain
Lodge a complaint with the NDPC at ndpc.gov.ng.
12
👧Children's Privacy
Our platform is not intended for anyone under 18. We do not knowingly collect data from children. If you believe a child has registered, contact [email protected] and we will delete the data immediately.
13
🔗Third-Party Links
Our platform may link to third-party sites (e.g. Google Maps, Paystack, social media). We are not responsible for their privacy practices. Please review each site's own privacy policy before providing your data.
14
🔄Policy Changes
When we make material changes to this policy we will update the effective date, send an in-app notification, and email registered users for significant changes. Continued use of the platform after the effective date constitutes acceptance.
15
📬Contact & Complaints
| Contact type | Details |
|---|---|
| General privacy queries | [email protected] |
| Data Protection Officer | [email protected] |
| Security incidents | [email protected] |
| +234 901 234 5678 | |
| Regulatory authority | NDPC · ndpc.gov.ng |